{"id":48,"date":"2016-05-11T14:56:01","date_gmt":"2016-05-11T18:56:01","guid":{"rendered":"http:\/\/blogs.duanemorris.com\/franchiselaw\/?p=48"},"modified":"2016-10-26T10:09:56","modified_gmt":"2016-10-26T14:09:56","slug":"fcc-seeks-comments-on-law-governing-automated-calls-to-your-customers","status":"publish","type":"post","link":"https:\/\/blogs.duanemorris.com\/franchiselaw\/2016\/05\/11\/fcc-seeks-comments-on-law-governing-automated-calls-to-your-customers\/","title":{"rendered":"FCC Seeks Comments on Law Governing Automated Calls to Your Customers"},"content":{"rendered":"

By: Sheila Raftery Wiggins<\/em><\/strong><\/p>\n

Companies make automated calls to customers who owe money.\u00a0These calls are governed by\u00a0a federal statute, the\u00a0Telephone Consumer Protection Act (\u201cTCPA\u201d). When a company violates the TCPA, the damages are calculated\u00a0for each call.\u00a0 That can be\u00a0costly.\u00a0 Due by<\/strong> June 6, 2016<\/strong>, the FCC seeks comments about changing the scope of the TCPA, including:<\/p>\n

    \n
  1. \u201csolely to collect a debt\u201d \u2013 The FCC proposes to interpret \u201csolely to collect a debt\u201d to mean only those calls made to obtain payment after the borrower is delinquent on a payment.\u00a0 The FCC also seeks comments regarding who may be called in order to ensure that a debtor\u2019s family and friends are not subjected to non-consent robocalls seeking information about the debtor.<\/li>\n
  2. \u201cdebt servicing calls\u201d \u2013 The FCC proposes that servicing calls are included in the covered calls and that covered calls begin when a borrower is delinquent on a payment.<\/li>\n
  3. consumer\u2019s ability to stop covered calls \u2013 The FCC proposes that the stop-calling requests should apply to a subsequent collector of the same debt.<\/li>\n
  4. residential lines \u2013 Robocalls to residential lines for debt collection are not subject to the prior express consent requirement.\u00a0 The FCC seeks comments regarding revising this rule.<\/li>\n<\/ol>\n

    Consider: (1) your business and industry practices and (2)\u00a0the courts\u2019 rulings are very different in the different jurisdictions.\u00a0This is a great opportunity to provide comments to the FCC.<\/p>\n

    Sheila Raftery Wiggins<\/a>, of the Newark office<\/a>, handles matters involving complex commercial disputes, insurance defense, coverage disputes, financial fraud, and attorney ethics.<\/em><\/p>\n","protected":false},"excerpt":{"rendered":"

    By: Sheila Raftery Wiggins Companies make automated calls to customers who owe money.\u00a0These calls are governed by\u00a0a federal statute, the\u00a0Telephone Consumer Protection Act (\u201cTCPA\u201d). When a company violates the TCPA, the damages are calculated\u00a0for each call.\u00a0 That can be\u00a0costly.\u00a0 Due by June 6, 2016, the FCC seeks comments about changing the scope of the TCPA, … <\/p>\n

    Continue reading “FCC Seeks Comments on Law Governing Automated Calls to Your Customers”<\/span><\/a><\/p>\n","protected":false},"author":6,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2],"tags":[68,73,72,67,66,75,70,74,69,71,8,59,60],"ppma_author":[191],"class_list":["post-48","post","type-post","status-publish","format-standard","hentry","category-general","tag-calls","tag-companies","tag-customers","tag-debt","tag-fcc","tag-federal-statute","tag-lines","tag-owe","tag-residential-lines","tag-robocalls","tag-sheila-raftery-wiggins","tag-tcpa","tag-telephone-consumer-protection-act"],"authors":[{"term_id":191,"user_id":6,"is_guest":0,"slug":"duanemorris3","display_name":"Duane Morris","avatar_url":"https:\/\/secure.gravatar.com\/avatar\/843ff6e7a8fe5fc92109b47a45f34b6cf0ea499e6e788db23456c838b0ae6747?s=96&d=blank&r=g","0":null,"1":"","2":"","3":"","4":"","5":"","6":"","7":"","8":""}],"_links":{"self":[{"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/posts\/48","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/users\/6"}],"replies":[{"embeddable":true,"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/comments?post=48"}],"version-history":[{"count":0,"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/posts\/48\/revisions"}],"wp:attachment":[{"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/media?parent=48"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/categories?post=48"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/tags?post=48"},{"taxonomy":"author","embeddable":true,"href":"https:\/\/blogs.duanemorris.com\/franchiselaw\/wp-json\/wp\/v2\/ppma_author?post=48"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}